Terms and conditions

General Terms and Conditions


  • “Us or we or Qube or The Qube”: ABS MEDIA LIMITED (registered at 168 Dukes Road, W3 0SL) or any of our subsidiaries, be they fully or partly-owned.
  • "You or Your”: The individual or company listed on the attached Membership Information form.
  • “Members”: any individuals who have agreed a Membership Agreement with The Qube, or who have registered on the Member Dashboard and may go on to make a reservation.
  • “Member Dashboard”: The members area of the Qube website. This is where you will make all changes to your Membership Plan and profile, reserve your Workspace(s) and purchase any additional services.
  • “Membership Agreement”: The entire contents of this contract.
  • “Minimum Commitment Period”: The minimum term, as set out on the Membership Information Form, that you agree to hold your membership with us and before you are permitted to make any changes to or terminate your Membership Agreement. This term refers to an amount of full calendar months.
  • “Membership Plan”: The type and use of the Workspace(s) which you decide to take up with us and as set out in detail in the Membership Information Form in this Membership Agreement.
  • “Team Member”: Each member of your team that you have paid for to receive access to your Workspace and other benefits, all of whom are bound by the terms of this Membership Agreement.
  • “Qube Site”: The premises where your Workspace(s) is located (168 Dukes Road, W3 0SL)
  • “Reservation”: The reservation and use of a Workspace(s).
  • “Order”': An order made for a Reservation by a Member via the Member Dashboard.
  • “Account”: An account set up on the Member Dashboard by any individual.
  • “Confidential Information”: All information, know-how, prices, processes and initiatives of Qube Limited.
  • “Community Lead”: The Lead Community Manager at your Qube Site.
  • “Workspace(s)”: For Resident Membership this refers to your studio(s) and/or office(s) at Qube as set out on the attached Membership Information Form. For all other individuals, this refers to any studio or space at your Qube Site available for booking or reserved on the website or Member Dashboard.


  • You have a right of access to and use of your Workspace(s). You may not timeshare your membership. Only individuals registered by you as Team Members with Qube may be provided with access cards and a right of access to and use of your Workspace(s).
  • We are not liable for any loss as a result of our failure to provide a service due to a mechanical breakdown, internet outage, strike, delay, failure of staff, termination of our interest in the building containing your Qube Workspace(s), insured risk or otherwise.
  • We do not guarantee to provide internet access in our Workspace(s)s at all times. There may be times where the internet is slower than we would like it to be, or not working at all, however, Qube will endeavour to provide back-up services if faced with this situation.
  • Other than in respect of death or personal injury caused by our negligence or the negligence of our agents, Qube shall have no liability to you in respect of any act, omission, neglect, delay of default by any of our staff, contractors or agents.
  • We will not in any circumstances have any liability for loss of business, loss of profits, loss of anticipated savings, loss or damage to data, third party claims or any indirect, special or consequential loss. We strongly advise you to insure against all such potential loss, damage expense or liability. Qube takes no responsibility for the loss of personal property, equipment or materials, including but not limited to damages for lost profits, loss of confidential or other information, business interruption, personal injury, loss of privacy, failure to meet any duty, negligence or any other loss.
  • Subject to the provisions of the previous two paragraphs, our total liability to you arising from or in connection with this Membership Agreement and in relation to anything which we may have done or not done in connection with this Membership Agreement (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the fees paid or payable by you in the 6 months period immediately preceding the event giving rise to such liability (or, in the case of a series of connected events, the first of such events).
  • If for any reason we cannot provide the services stated in your Membership Agreement by your Start Date, we have no liability to you for any loss or damages, but you may cancel the agreement without penalty. We will not charge you any fees until the services become available.
  • The services offered are at all times subject to the terms of this Membership Agreement.



  • We are entitled to access your Workspace(s), with or without notice, for cleaning, maintenance, safety or emergency purposes.
  • We may at any time alter these terms and conditions. Prior notice to You of any such alterations will be provided by the email you provided on the Membership Information Form attached not less than 7 days before any such alterations come into effect. Unless you object to these changes once notified, you will be deemed to have accepted them.
  • We reserve the right to employ CCTV as a means to monitoring the security of the Qube Site.
  • In no way does your membership with us constitute a lease agreement.


  • Upon your departure we reserve the right to charge additional reasonable fees for any repairs needed on your behalf above and beyond normal wear and tear.
  • If you leave any of your own property in the communal areas of the Qube Site, we may dispose of it in any way we choose without owing you any responsibility for it or any proceeds of sale.


  • You must ensure that all information about you that is held by us is true, complete, not misleading and up to date. This includes using your given name or, with express written consent from Qube, a stage name that you are known by for the purpose of fulfilling work or entertainment. You can amend your registration details at any time through the Member Dashboard.
  • You agree not to:
  • a. impersonate any other person or entity;
  • b. falsely describe or otherwise misrepresent yourself (including your age and personal circumstances);
  • c. falsely describe your affiliation with another person or entity;
  • d. use or attempt to use another’s account;
  • e. solicit personal information (including passwords and banking information) from another person.
  • We are entitled to assume that any use of your Account is made by you. You are solely responsible and liable for any use of the Member Dashboard under your Account or any other use of your username and password.
  • You may only hold one Account. If you forget your username or password, you can use the password recovery option or contact us so we are able to provide a replacement password. Holding more than one account is prohibited and any studio time gained through these accounts and subsequent promotional codes, will be charged by to your account without notice.
  • Do not share your password with any other person or allow any other person to use your Account. We are not liable for any improper use of your password or Account or any use of your password or Account by any other person. If you think any other person knows your password, or that your Account has been used by any other person, you must inform us immediately.
  • If you do not log into your Account for 12 months, we may terminate the Account.
  • When you place an Order the Member Dashboard will indicate an amount which you permit us to pre-authorise on your debit or credit card. You further permit us to take payment of this pre-authorised amount or part thereof to reimburse either us in respect of any loss, damage, liability, expenses or costs incurred as a result of your breaching any of our Terms & Conditions.
  • If you choose to make an Order, you do so at your own discretion. This is an offer to enter a contract with Qube to make a Reservation. If Qube accepts the Order you will be entering a contract with the Qube which will be confirmed by the Qube by email.
  • There is no guarantee that Orders will be accepted. The Qube may reject your Order at any time, provided they return any payment you have made for that Order.
  • Subject to clause 5.5 above, where your Reservation relates to our own premises, you may cancel and claim a refund under the circumstances described below:
  • If you cancel more than 12 hours before the Reservation, we will reimburse you the whole of your payment, less any bank charges and other costs incurred by us in administering that refund;
  • If you wish to cancel 12 hours or less before the Reservation, you may request a review of the refund request by emailing [email protected].
  • Maximum capacity for studios or spaces reserved on our Member Dashboard are as follows:
    • Studio 20 (3 Person Max)
    • Studio 21 (3 Person Max)
    • Studio 16 (4 Person Max)
    • Studio 13 (4 Person Max)
    • Studio 18 (3 Person Max)
  • The Qube shall have the right to make any changes to a Reservation which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of that Reservation, in which case The Qube shall use its reasonable endeavours to promptly notify you of any such changes.


  • You are responsible for leaving your Workspace(s) and the common areas in a tidy state and condition. Any spillages and resulting accidents are your responsibility, please keep the rooms as you’d like to find them.
  • You agree that you are responsible for the safety and behaviour of all individuals who accompany you to your Qube Site as part of a Reservation and shall not permit unknown members of the public to access your Qube site, including the workspace(s) you have under Reservation;
  • You agree not to exceed the recommended studio maximum person capacities specified on our Member Dashboard and website.
  • You agree not to damage any equipment or other property made available and to compensate Qube for any such damage without limitation of cost. This includes, but is not limited to equipment in communal corridors, spares cupboards, kitchens, toilets or in external communal areas such as car parks, and car park entry/exit gate systems;
  • You agree not to tamper, damage or cover up any CCTV equipment, and to compensate Qube for any such damage without limitation of cost. This includes and is not limited to CCTV equipment in communal corridors, communal areas or in external communal areas such as car parks and studio entrances;
  • You agree not to tamper, damage or cover up any fire alarms or fire safety equipment, and to compensate Qube for any such damage without limitation of cost. This includes and is not limited to fire alarms and fire safety equipment in communal corridors, communal areas, kitchens or toilets;
  • You agree to strictly refrain from hazardous activities while on site that may set off our fire detectors. This includes, but is not limited to: smoking, vaping and lighting candles or incense. You understand that by setting off our fire alarm or damaging our property or premises you may be liable for a charge at Qube’s discretion.
  • You agree to clear all of your own equipment, including all rubbish, before leaving your Qube site. You agree to place rubbish in the bins provided and to reimburse Qube for cleaning costs which arise from your use of the Workspace(s);
  • You agree to ensure that you and all such persons are aware of all applicable fire evacuation procedures and all fire and other safety rules provided at your Qube Site;
  • You agree that guests of Member(s) may not enter the Qube Site without that Member being present. Members may not be separated from their guests within a Qube Site or allow their guests to remain in the Qube Site when they leave.
  • You agree to vacate your Qube Site by the end of the time allotted to you as part of a Reservation, failing which we may charge you for any additional time at our standard rates prevailing from time to time;
  • You agree to immediately report to us any damaged or missing equipment found by you either through the Member Dashboard, by email or by telephone, and failing to do so, you may be charged for such loss or damage;
  • You agree that you are responsible for any equipment you bring to your Qube Site and that we shall not have any responsibility for damage, theft or loss of your equipment;
  • On bringing into your Qube Site such equipment, you agree that it is of electrical worthiness and does not pose a risk to the operation and welfare of the equipment, lighting, power or other amenities provided by us, as part of your Reservation;
  • You agree not to bring any dangerous or unlawful equipment, substances or materials into your Qube Site, which includes but is not limited to illegal drugs, nitrous oxide, knives, guns or any other implement which would instigate fear or harassment;
  • You agree not to consume food inside of any studio or space at your Qube Site reserved on the website or Member Dashboard.
  • Over consumption of alcohol in the studios is not permitted and may result in a fine or termination of your agreement. You agree to stay within your own limits of alcohol consumption.
  • You agree not to display violent or aggressive behaviour towards Qube members, staff or guests.
  • You agree to report any suspicious behaviour or mistreatment of the Qube Site to us immediately.
  • You will not operate a business which competes with our business in any way (including, but not limited to studio rental).
  • You agree not to use the name Qube, The Qube or ABS Media Limited in any way in connection with your business, without prior approval from us.
  • You will comply with all relevant laws and regulations in the conduct of your business.
  • You will not do anything that may interfere with the use of the Qube Workspace(s) by us or by others, cause any nuisance or annoyance, increase the insurance premiums we have to pay or cause loss or damage (directly or indirectly) to us or to the owner of any interest in the building which contains the Qube Workspace(s).
  • You are liable for any and all damage (and resulting costs) caused by you or those in the Qube Workspace(s) with your permission or at your invitation.
  • You will not install any cabling, IT or telecoms connections switches or hubs, without prior approval from us. You will not attach or affix any items to the walls, install antennas, or telecommunication lines or devices in the Workspace(s) without prior approval from us. You are responsible for the cleanliness and presentability of your Workspace(s) and any item left in the communal areas may be thrown away.
  • You will not use the internet connection to host, spam, access inappropriate adult material, or conduct illegal activities. The Qube requires members to comply at all times with the relevant provisions of the Digital Economy Act 2010 when using The Qube’s free internet connection.
  • You will not attempt to gain access to any computer systems or The Qube networks, or attempt to obtain any materials or information not intentionally made available to all The Qube users. You will not use The Qube in connection with any unlawful or immoral activity or perform any activity likely to be disrupting or dangerous to other members.
  • Members will only receive an access card once they have supplied Qube with ID Proof in the form of a passport or a current photo driving licence. You will ensure all Team Members keep access cards secure and agree to pay the replacement fee if they are lost.
  • Upon termination of this Membership Agreement, all access cards must be returned or a replacement fee will be charged.
  • You will not allow any guest(s) to enter the building without registering such guest(s) according to our policies.
  • It is your responsibility to read emails from us as they may contain information relating to changes in fees, services or other elements of this Membership Agreement. If you do not contact us to terminate your Membership Agreement then you will be deemed to have accepted these changes.
  • We may disclose information about you or your Team Members as necessary to satisfy any applicable law, regulation, legal process or government request.
  • You agree to supply Qube with up to date ID records for You and each and every Team Member.
  • You will not misrepresent yourself to any Qube Member or any member of our Community Management Team.
  • You may be exposed to confidential information whilst at Qube (e.g. business information, trade secrets, technology, customers and prospects). You agree to keep all such information confidential, except where compelled by competent legal authority to disclose it.
  • You agree to adhere to all car parking regulations and notices displayed, whether provided by the local authority, Qube and to the extent of accepting this definition, indemnify Qube for any loss or damage incurred to your vehicle/s or your property.
  • The terms of your agreement are confidential. You agree not to disclose them without consent unless required to do so by law or an official authority. This obligation continues after your agreement ends.



It is your responsibility to arrange at your own expense all insurances relating to personal property, commercial general liability covering yourself, your Team Members and your guests for property loss and damage and injury to yourselves or your guests. We accept no responsibility for any loss of or damage to your property (or that of your visitors) while they are using the Qube Workspace(s) or any of the services offered. You agree to provide proof of insurance upon request.

(2) DOGS:

If any Member, Team Member or their guests plan on bringing a pet into the Qube Site, we will require this Member to produce proof of vaccination for such pet in a form satisfactory to us. If any of your guests brings a dog without proof of vaccination, or other unlawful animal into the building, you will be responsible for any injury caused by this animal to other Members or guests or to the property of the foregoing. Neither us nor our employees will be responsible for any injury to such pets. Pets must not situate themselves on our furniture or near our equipment. We reserve the right to at anytime restrict any Member’s right to bring a pet into the building.


In case of a dispute between you, a Team Member and another Member we are under no responsibility to mediate or participate.


In order to make use of all the systems offered at Qube, it may be necessary to install software onto a Member’s device. In addition, from time to time, at a Member’s request, we or an affiliate may help troubleshoot problems a Member may have in trying to access certain functionalities, such as printing or accessing the Internet. You agree that we (including our staff and our affiliates): are not responsible for any damage to any Member’s computer system related to such technical support or downloading and installation of any software; do not assume any liability or warranty in the event that any manufacturer warranties are voided; and do not offer any verbal or written warranty, either expressed or implied, regarding the success of any technical support.


You may have as many visitors as there is capacity in your Workspace(s). For security reasons, each and every guest must be signed in when they enter Qube.


All Confidential Information disclosed by us to you, include remains the sole and exclusive property of ABS Media Limited. You acknowledge and agree that nothing in this Agreement or your participation or use of the services will be construed as granting any rights to you, by license or otherwise, in or to any Confidential Information or any patent, copyright or other intellectual property or proprietary rights of ABS Media Limited, or any other Member.


You release, and hereby agree to indemnify and defend ABS Media Limited, its affiliates, divisions, and their past, present and future officers, agents, shareholders, Members, representatives and employees, from and against all claims, liabilities, losses, damages, costs (including reasonable legal fees), expenses, judgments, fines and penalties based upon or arising out of (i) your negligent actions, errors and omissions, wilful misconduct and fraud in connection with the participation in or use of the services, (ii) any breach by you of the terms of this Agreement;( iii) any advice that you were given (by our staff, affiliates or another Member) whilst working at Qube that you deem to have caused any negative impact or result on your business or personal wellbeing;(iv) all costs, damages or losses associated with any third party claim arising from any act or omission by you;(v) any injuries sustained whilst working from your Workspace(s) unless the injury is a result of our negligence to provide you with a safe environment. If roofs or other terraces are made available you hereby indemnify us from any accidents resulting in the use of such space.

Any recommendations or suggestions given by a Community Lead or any other member of Qube’s staff cannot and should not be relied upon, and must not be considered to be formal advice. Qube, its Community Lead nor any other member of Qube staff shall have any liability to you in respect of any assistance given to you in preparing your presentation and you agree and hereby do indemnify Qube, it’s Community Lead and its staff in respect of any claim or liability which arises in respect of such assistance


You will not transfer or assign any part of this Membership Agreement or any of your rights or obligations therein without our prior consent.


  • You will not transfer or assign any part of this Membership Agreement or any of your rights or obligations therein without our prior consent.
  • Members who make a Reservation with the intention for tuition and the teaching of minors (persons classed as under the age of 18 years old) hereby accept and confirm:
  • a. they have valid Disclosure and Barring Service (DBS) check;
  • b. they are over 16 years of age;
  • c. any assistants employed within the Member’s Reservation are over 16 years of age and also carry a valid Disclosure and Barring Service (DBS) check;
  • d. they have completed a Safeguarding & Child Protection Impact Assessment and have a structured and valid policy that:
  • e. ensures all minors are supervised at all times during the Reservation;
  • f. are greeted by the Member or validated assistants at the point of entry before the Reservation commences;
  • g. that participants classed as minors are escorted to toilets when required and are supervised on the return to your Workspace(s);
  • h. that participants classed as minors are not permitted to wander the building, car park or any other room alone or in groups containing other minors;
  • i. are only reunited with a parent, guardian or prior agreed person at the end of the Reservation at an agreed pick up point on the premise;
  • j. they explain the emergency evacuation procedures and amenities to all participants and guests prior to the commencement of the Reservation;
  • k. carry physically or digitally a copy of all emergency contacts for the participants involved if minors.
  • l. not to produce or shoot any media such as photographs and videos without the explicit consent of the minors' parent or guardian;


We reserve the right to terminate your Membership Agreement and access to the relevant Qube Site immediately and without refund if:

  • You are in breach of one or more of the terms and conditions listed here or on your Membership Agreement.
  • Your conduct, or that of someone at the Qube Site with your permission, is deemed inappropriate for our environment or unpleasant or to be a form of gross misconduct (including but not limited to stealing, misuse of premises for illegal or misleading business practices, vandalism, harassment);